Start typing “Control Panel” and open it.One of the ways how you can try to get your headphones to work is by changing the default sound format in Windows 10. Make sure “HD Audio” is selected under “Connector Settings”.Find “Realtek HD Audio Manager” (you should have it installed by default on your Windows 10.
Assuming everything is okay with your hardware, here are the steps you should follow in order to choose HD audio over AC97 in your Windows 10:
